Terms of service.

Last updated: October 3, 2026

1. Acceptance of these terms

These Terms of Service ("Terms") apply to your use of our website, https://mobileflowads.com, and to the services we provide. By using our website, booking a call or hiring us, you agree to these Terms. If you do not agree, please do not use our website or services.

If you sign a proposal or service agreement with us, that document and these Terms apply together. If they conflict, the signed proposal or agreement controls.

Our services are for businesses. By hiring us, you confirm that you are at least 18 years old and have the authority to accept these Terms on behalf of your business. In these Terms, "you" and "client" mean you and the business you represent.

2. Who we are

Mobile Flow Ads LLC ("Mobile Flow Ads", "we", "us" or "our") is a New Mexico limited liability company. We are a marketing agency, not a software company. We work only with owners of mobile pet grooming businesses in the United States and Canada.

3. Our services

We set up and manage a client acquisition system for your mobile grooming business. Depending on your plan, this can include:

  • Paid ads on Meta (Facebook and Instagram), Google and TikTok.
  • 24/7 responses to leads by phone calls, SMS, WhatsApp, Instagram DM, Facebook Messenger and website chat.
  • Appointment booking into your calendar, with follow-up and reminders.
  • Route optimization using Google Maps.

Our services are delivered by a human team that uses AI tools. The AI drafts or sends first responses to your leads, and our team configures and supervises it. The exact services, scope and price for your business are stated in your proposal.

4. No guarantee of results

We work to get you more leads and bookings, but we cannot guarantee specific results. Ad performance and the number of leads, bookings or customers you receive depend on factors outside our control, including your local market, competition, your ad budget, the season, your prices and how quickly you respond to and serve your customers.

We do not promise any amount of revenue or profit. Any examples, estimates or past results we share are for illustration only and are not a promise of what you will get. Except as expressly stated in these Terms or your proposal, our services are provided "as is", without other warranties.

5. Your responsibilities

To get good results and keep your business compliant, you agree to:

  • Give us accurate and current information about your business, including your services, prices, service areas, hours and availability, and tell us promptly when anything changes.
  • Give us the access we need, such as to your ad accounts, business pages, calendar and other accounts, and keep your login details secure.
  • Pay your own ad spend directly to the ad platforms (Meta, Google, TikTok), unless we agree otherwise in writing.
  • Follow the laws that apply to your business and your customers, including consumer protection, privacy and messaging laws.
  • Have the consent required by law before we message your customers and leads on your behalf.
  • Respond to and serve the leads and appointments we deliver to you.
  • Provide your own services to your customers. You are fully responsible for the grooming services you provide and for the pets in your care.

6. Messaging consent and compliance

Calls, text messages and other electronic messages are regulated. In the United States, this includes the Telephone Consumer Protection Act (TCPA) and carrier rules for business text messaging. In Canada, this includes Canada's Anti-Spam Legislation (CASL).

You confirm that you have, and will keep records of, the consent required by law for every contact you provide to us or ask us to message, call or add to a campaign. You agree not to give us purchased, rented or scraped contact lists.

We build opt-out options (such as replying STOP) into the messages we send and honor opt-out requests. You agree to tell us promptly about any opt-out or complaint you receive directly, so we can update your systems.

7. Fees, billing and cancellation

  • Custom pricing. We do not publish prices. Every plan is custom and quoted after a free 15-minute strategy call. Your price and billing terms are stated in your proposal.
  • Month-to-month. There is no long-term contract. Your service continues month to month until you or we cancel.
  • Cancel anytime. You can cancel at any time by giving the notice stated in your proposal. Unless your proposal says otherwise, cancellation takes effect at the end of the current billing period, and fees already paid for that period are not refunded.
  • Ad spend is separate. Our fees do not include the money spent on ads. Ad spend is paid directly to the ad platforms, unless we agree otherwise in writing.
  • Late or failed payments. If a payment is late or fails, we may pause the services until it is resolved.
  • Taxes. You are responsible for any taxes that apply to our fees.

8. Setup timeline

Setup usually takes about 72 hours (3 days) after you sign your proposal and we receive all the access and information we need from you. Some steps depend on third parties, such as ad account reviews or text messaging registration with carriers, and can take longer. We are not responsible for delays caused by third parties or by missing access or information.

9. Intellectual property

  • Your brand and content. You keep all rights to your business name, logo, photos, videos and other content you give us. You give us permission to use them only to provide our services to you.
  • Our materials. We keep all rights to our templates, processes, automations, scripts, prompts, methods and know-how, including any improvements we make to them while working with you.
  • Ad creatives and copy. While your account is active and paid, you have a non-exclusive license to use the ad creatives and ad copy we produce for your business. If you want to keep using specific creatives after our engagement ends, ask us and we can agree on terms in writing.

10. Confidentiality

Each of us may share non-public information with the other, such as business data, customer lists, results, prices and processes. We each agree to keep the other's confidential information private, use it only for our work together and protect it with reasonable care.

This does not apply to information that is already public, that the receiving party already had or developed independently, or that must be disclosed by law. These obligations continue after the engagement ends.

11. Third-party platforms

Our services depend on platforms run by other companies, including Meta, Google, TikTok, Google Maps, phone carriers, and CRM, messaging, scheduling and hosting providers. These companies can change their rules, prices or features, reject ads, limit delivery, or restrict or suspend accounts at any time.

We follow their policies and will help you resolve issues when we can, but we do not control these companies and are not liable for their actions, outages or decisions. Your use of these platforms is also subject to their own terms.

12. AI-generated responses

We use AI tools to draft or send first responses to your leads. Our team configures and supervises these tools based on the information you give us about your business.

  • AI can make mistakes. You agree to review the business information we use, such as services, prices, service areas and availability, and keep it up to date.
  • If you see an incorrect answer, report it to us as soon as possible. We will correct the setup within a reasonable time.
  • We are not responsible for losses caused by AI responses based on inaccurate or outdated information you provided, or by errors you did not report to us.

13. Limitation of liability

To the fullest extent allowed by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or lost business opportunities, even if we were told they were possible.

Our total liability for any claim related to these Terms or our services is limited to the fees you paid us during the 3 months before the event that led to the claim. Ad spend paid to ad platforms does not count as fees paid to us.

14. Indemnification

You agree to defend, indemnify and hold harmless Mobile Flow Ads LLC and its owners, team members and contractors from any claims, losses, fines, damages and costs (including reasonable attorney fees) arising from:

  • The information and content you give us.
  • Your violation of any law, including messaging laws such as the TCPA and CASL, or a lack of consent for contacts you provided.
  • The services you provide to your customers, including the care of their pets.
  • Your breach of these Terms or your proposal.

15. Termination

You may cancel as described in section 7. We may also end the services by giving you the notice stated in your proposal. We may suspend or end the services right away if you do not pay, break these Terms, use our services for illegal purposes, cause a platform to restrict an account through your actions, or treat our team abusively.

When the services end, you pay any fees owed up to the end date, we stop work and remove our access to your accounts, and we return access to any accounts that belong to you. If you ask within 30 days after the end date, we will provide an export of your leads and contacts from the systems we managed for you, where the tools allow it. Your obligation to pay fees owed, and sections 9 to 14 and 16 of these Terms, continue to apply after the services end.

16. Governing law

These Terms are governed by the laws of the State of New Mexico, USA, without regard to its conflict of law rules. Any dispute will be handled in the state or federal courts located in New Mexico, unless the law requires otherwise.

17. General

If any part of these Terms is found unenforceable, the rest remains in effect. If we delay or fail to enforce any part of these Terms, we do not waive it. You may not transfer your rights under these Terms without our written consent. These Terms, together with your proposal and our Privacy Policy, are the entire agreement between us about our services.

18. Changes to these terms

We may update these Terms from time to time. When we do, we will post the new version on this page and change the "Last updated" date at the top. If we make important changes, we will notify active clients by email before they take effect. If you keep using our website or services after the changes take effect, you accept the new Terms.

19. Contact us

If you have questions about these Terms, contact us: